Shipping Policy

At Elovra, we aim to make your shopping experience as smooth and reliable as possible. Please review our shipping information below before placing your order.

Processing & Dispatch

Orders are typically processed and dispatched within 1–2 days after your order is placed.

Once your order has been shipped, you may receive a confirmation email with tracking information when available.

Estimated Delivery Times

Our estimated international delivery time is:

7–12 days after dispatch

Please keep in mind that delivery times are estimates and may vary depending on your location, local postal services, customs processing, holidays, or other circumstances outside of our control.

Tracking Your Order

If tracking is available for your shipment, your tracking information will be sent once your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has already been processed or shipped.

Elovra is not responsible for orders delivered to an incorrect address provided by the customer.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Any applicable customs charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated at checkout.

Shipping Delays

While most orders arrive within the estimated delivery window, unexpected delays may occasionally occur due to customs, carrier disruptions, weather, holidays, or other factors outside of our control.

If your order is taking longer than expected, please check your tracking information or contact our customer support team for assistance.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check around your property, with household members, neighbors, or your local delivery carrier.

If you are still unable to locate your package, please contact us and we will do our best to assist you.

Questions About Your Order

If you have any questions regarding shipping or your order, please contact us through our Contact page. Our team will be happy to assist you.

Thank you for shopping with Elovra.